Refund Policy

Our Refund Policy

Because Linnet's products are digital files delivered instantly upon purchase, all sales are generally considered final. This policy explains the limited circumstances in which we offer refunds.

Digital Download Nature

When you purchase a guide, checklist, or printable, you receive immediate access to downloadable files. Because these products can be used and copied immediately, refunds are limited.

When We Issue Refunds

We will gladly issue a refund in the following situations, within 14 days of purchase:

• You were charged more than once for the same purchase (a duplicate charge).
• The digital file is faulty or you cannot access it, and we are unable to resolve the issue within a reasonable time.
• You purchased the wrong product in genuine error and have not downloaded the file.

When Refunds Are Not Available

We do not offer refunds when:

• You have already downloaded or used the product and simply changed your mind.
• The product was clearly described and you expected something different.
• The request is made more than 14 days after purchase.

How to Request a Refund

Email hello@linnetguides.com with your order number and the reason for your request. We will review and respond within 3 business days.

Goodwill Refunds

We want every customer to be happy. If something is genuinely wrong, reach out — we handle exceptional situations in good faith and may issue goodwill refunds at our discretion.

Chargebacks

Please contact us before initiating a chargeback. Most issues can be resolved quickly and directly, and unnecessary chargebacks may affect your ability to make future purchases.